Packt Publishing – ServiceNow IT Operations Management

Packt Publishing – ServiceNow IT Operations Management
English | Size: 431.94 MB
Category: Tutorial

A step-by-step learning guide to help readers implement ServiceNow IT Operations Management for their organizations.

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.

This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.

By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.

What You Will Learn
• Practical guide to setting up each ServiceNow ITOM feature
• Install and configure any required application or plugin
• Integrate with other provider services as deemed appropriate
• Explore orchestration capabilities and how to analyze data
• Learn about the ServiceNow graphical interface
• Integrate with other applications within ServiceNow
• Covers fundamentals and advanced concepts
• Best practices and advanced features

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