IT Help Desk Ticketing Tool for L1 Support | Udemy


IT Help Desk Ticketing Tool for L1 Support | Udemy
English | Size: 1.99 GB
Genre: eLearning

What you’ll learn
Associates will Learn all about creating the tickets properly for the EUC Support.
Associates will Learn all about Updating the tickets properly for the EUC Support.
Associates will Learn all about Managing the tickets properly for the EUC Support.
Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization.

This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.

This E-learning explains the Life cycle of the ticket and what is required from Support person at each level.

Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.

Course Content :

Introduction to Ticketing Tool for L1 IT Support

Ticket Life Cycle Management

JIRA Service Management

JIRA Incident Ticket Creation

JIRA Service Request Creation

Incident Ticket Creation – Manage Engine

Service Request Creation – Manage Engine

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets. A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks

Who this course is for:
IT professionals or those seeking a career in customer support

nitro.download/view/6EF832BB9079785/ITHelpDeskTicketingToolforL1Support.part1.rar
nitro.download/view/1E4AEAF993D186A/ITHelpDeskTicketingToolforL1Support.part2.rar
nitro.download/view/7043DB24A8C70AB/ITHelpDeskTicketingToolforL1Support.part3.rar
nitro.download/view/8F2EA5087CCA348/ITHelpDeskTicketingToolforL1Support.part4.rar
nitro.download/view/A33D0192B33D737/ITHelpDeskTicketingToolforL1Support.part5.rar
nitro.download/view/77F9CB677C06A57/ITHelpDeskTicketingToolforL1Support.part6.rar

rapidgator.net/file/c124c4c74cbedb558deb85fe6bafabe2/ITHelpDeskTicketingToolforL1Support.part1.rar.html
rapidgator.net/file/532092a9e6e41ac403456163f9688919/ITHelpDeskTicketingToolforL1Support.part2.rar.html
rapidgator.net/file/43caa6a0ad2b5bb7fc6aa6f28f56d4aa/ITHelpDeskTicketingToolforL1Support.part3.rar.html
rapidgator.net/file/f0da639e050193026392639b99be4217/ITHelpDeskTicketingToolforL1Support.part4.rar.html
rapidgator.net/file/18723c3788ff7566432f6de992946b69/ITHelpDeskTicketingToolforL1Support.part5.rar.html
rapidgator.net/file/611f67e663022d8acc46d31f8981a530/ITHelpDeskTicketingToolforL1Support.part6.rar.html

If any links die or problem unrar, send request to
goo.gl/t4uR9G

About WoW Team

I'm WoW Team , I love to share all the video tutorials. If you have a video tutorial, please send me, I'll post on my website. Because knowledge is not limited to, irrespective of qualifications, people join hands to help me.

Speak Your Mind

This site uses Akismet to reduce spam. Learn how your comment data is processed.