[Update Links] Accredited ITIL® Intermediate – Service Design | ITProTV


Accredited ITIL® Intermediate – Service Design | ITProTV
English | Size: 12.11 GB
Genre: eLearning

The ITIL® Service Design module shows you how to build a blueprint for the operational aspects of your IT services like looking at KPIs and managing suppliers.

Based on AXELOS ITIL® material. Material is reproduced under license from AXELOS. All rights reserved. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Our Service Design show takes the ideas for new services born in Service Strategy and turns these into a defined blueprint for the development of the services. We look at the operational aspects to designing an IT service, such as Service Level Management, managing suppliers, and planning for service availability and resilience. All of our planning cumulates into a Design Package which we then handover to the Service Transition lifecycle phase. Like all ITIL shows we also look at critical success factors and key performance indicators and we do some exam prep too!

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