Customer Service: Problem Solving and Troubleshooting | Noah Fleming | LYNDA

Customer Service: Problem Solving and Troubleshooting | Noah Fleming | LYNDA
English | Size: 256.91 MB
Category: Tutorial

Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company. [Read more…]

Lynda – Customer Service – Writing for Social Media

Lynda – Customer Service – Writing for Social Media
English | Size: 442.92 MB
Category: Tutorial

Today’s customers are moving away from one-to-one channels like telephone and email and toward public, one-to-many channels that are mobile and social. As a result, if you’re a frontline customer service professional, you need to update your writing skills to ensure you can represent your company’s brand and meet your customers’ needs on Facebook, Twitter, and any new, emerging social channels. In this course, writing instructor Leslie O’Flahavan explains how social customer care differs from traditional channels, and demonstrates how to write in a personal, on-brand tone of voice. Learn when to move a customer to a private message, how to gracefully handle rude customers, how to cope with character limits, and more.
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Lynda – Customer Service Fundamentals with Jeff Toister

Lynda - Customer Service Fundamentals with Jeff Toister

Title: Lynda – Customer Service Fundamentals with Jeff Toister
Video Format: MP4
File Size: 1.14 GB
More info
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