Service and Sales – Building Relationships

Service and Sales – Building Relationships
English | Size: 2.20 GB
Category: Tutorial

Psychologists Eve Ash and Peter Quarry present a wide range of programs on sales and service that explore and demonstrate skills and knowledge to improve relationships and service standards.
The nine video chapters are:
1. 6 Ways to Build Rapport: 17 minutes Learn useful ways for creating a bond and connection
– regardless of whether you are in sales, service or any other role that involves person to
person contact.

2. The Power of Empathy: 16 minutes Discover the benefits of empathy. Learn techniques for
getting out of the ‘anger trap’ and dealing with emotional people.
3. Sales and Service Turn-offs: 15 minutes Identify the ten core principles of excellent service
and what typically turns customers off.
4. 7 Key Sales Skills: 19 minutes Avoid the classic mistakes and learn the essential skills to help
you succeed in sales. Ideal for face-to-face selling and phone sales.
5. How to Sell a New Idea: 15minutes Learn ten easy steps to present new ideas successfully
to teams, managers, clients, media or investors.
6. Advanced Sales Techniques: 15 minutes This program shows how to overcome six typical
challenges faced by experienced sales people. A great way to encourage positive sales skills
and behaviors.
7. 10 Essential Reception Skills: 14 minutes Learn the ten top reception skills, including
professional presentation, dealing with multiple demands and visitors. Essential viewing for
job seekers and recruiters.
8. Secret Service Awards: 15 minutes The Secret Service Awards is where ‘Candid Camera’
meets ‘MTV’! Viewers have sent in their own secretly shot video clips of real life customer
service. Our funky hosts present the 5 finalists in ‘the competition to find the best
customers service in the world’. While we watch each video clip, the computer rates the clip
out of 100, based on the customer service skills used. In between each clip, our hosts
discuss the key training points about how to deliver outstanding service.
9. How to Manage and Motivate a Sales Team: 19 minutes Sales managers all need to
implement the seven essential skills covered in this program to ensure the success of their
sales team. Find out how to encourage best performance.

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