Lynda – Working with Difficult People

Lynda – Working with Difficult People
English | Size: 710.28 MB
Category: Tutorial

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She’ll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.

Topics include:
• Understanding how conflicts arise
• Navigating cognitive bias
• Exploring the principles of influence
• Building trust
• Reframing the argument
• Brainstorming solutions
• Working with difficult people

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