Lynda – IT Service Desk Careers and Certifications – First Steps

Lynda – IT Service Desk Careers and Certifications – First Steps
English | Size: 357.06 MB
Category: Tutorial

Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance-whether you’re jumping into a brand-new IT career or advancing your existing one-this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk.

Topics include:
• Reviewing the responsibilities of service desk roles
• IT service desk problem-solving skills
• Diagnosing errors, incidents, and problems
• Security skills
• Key elements of communication
• Essential service desk skills
• Service desk certification paths
• Microsoft certifications
• Service management certifications
• Future service desk trends

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