CBT Nuggets ITIL Foundations

CBT Nuggets ITIL Foundations
English | Size: 1.73 GB
Category: Tutorial

Most companies that focus on the IT sector offer services within and without their company. For the end customer outside the company, many services seem to just “show up,” but behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many – if not all – of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

That’s what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about: managing the processes within an IT department to make the department run well and to ensure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most out of their IT investment, from both technologies and people.

Recommended Experience
Experience working with an IT department
Various IT-related skills

Recommended Equipment
No equipment necessary

Related Certifications
ITIL® Foundations certificate (v3)

Related Job Functions
IT manager
Project lead
Service provider
IT support

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